🚚Your order leaves our warehouse as soon as it has been processed. Our order processing time is 1 - 3 business days, depending on the item and its design. Most of our pieces are made upon order so we can guarantee the best quality for our customers!

Note：

If your order has not reached you within 45 business days after it was placed (excluding pre-order items), we will arrange a full refund for you.

*Delivery times vary depending on your location（update on August 2026)

Tracking information for your parcel will be sent to you by email between 1 to 3  business days after ordering.

If you have any questions, or you change your mind, please feel free to contact us — our email is tryaelfriceden@gmail.com

WHERE CAN I FIND MY TRACKING NUMBER?

Track your orders on this page: /pages/track-orders All tracking becomes available once the item arrives in the destination country! As soon as it arrives we will be able to update you with the tracking number.

WHEN WILL YOU SHIP MY ORDER?

Your order ships out as soon as our warehouse has processed it. Our order processing time is: 1 - 3 Business Days Depending On Product Design and Item. Most of our items are made upon order so we can ensure the best quality for our customers!

MY ORDER STATUS SAYS “DELIVERED” BUT I HAVE NOT RECEIVED IT.

First, please check with the people in your household, your neighbours, your building management and the local carrier.
If the parcel still cannot be found, get in touch with us at tryaelfriceden@gmail.com as soon as possible.
Customers who purchased Worry-Free Purchase Protection may be eligible for coverage, subject to the applicable terms and claim deadlines.

THERE’S SOMETHING WRONG WITH MY ORDER.

Please email us or send us a message for the quickest reply!

HOW LONG DOES IT TAKE FOR A RETURN/EXCHANGE TO BE COMPLETED?

Once your return has been authorized, please send us a valid tracking number for the return shipment. After the returned package is received and inspected by our warehouse, refunds or exchanges are usually processed within 1–3 business days.
Processing times may be longer during peak seasons, holidays or promotional periods.

INTERNATIONAL CUSTOMERS

WHY ISN’T THIS PRODUCT AVAILABLE TO SHIP TO MY COUNTRY?

Because of our licensing agreements, some of our licensed products can only be shipped to select countries.

DO YOU SHIP INTERNATIONALLY?

We currently ship to over 50 countries!

HOW LONG WILL MY ORDER TAKE TO ARRIVE?

Shipping times vary according to your country of residence and the shipping method you choose.

WILL I NEED TO PAY DUTIES AND TAXES?

Duties and taxes may be charged depending on your country. These fees are defined by the local authorities and are the customer’s responsibility.