🚚Your order is dispatched as soon as our warehouse finishes processing it. Processing usually takes 1 - 3 business days, depending on the item and its design. Most of our pieces are produced after the order comes in, so we can guarantee the best quality for our customers!

*DELIVERY TIMES VARY DEPENDING ON YOUR LOCATION(UPDATE ON AUGUST 2026)

*The tracking details for your parcel are emailed to you within 1 to 3 business days after the order is placed.

Should you have any doubt, or if you simply change your mind, feel free to reach out to us.

CONTACT US

ORDER PROCESSING

Orders are generally handled within 1–3 business days once payment has been confirmed.

Keep in mind that this window can change according to stock availability, the volume of orders, and the design requirements of each piece. Some items are produced or prepared only after the order arrives, so we can keep our quality standards.

As soon as your order is processed and dispatched, a shipping confirmation email with the tracking details is sent to you.

TRACKING YOUR ORDER

Your order can be followed here: Track Order

Tracking details are usually emailed within 1–3 business days after dispatch. Depending on the carrier and the destination country, the updates may need extra time before they show up.

DELIVERY TIMES

How long delivery takes depends on the destination country, the shipping method you chose, customs clearance procedures, and how the local carrier operates.

The delivery estimates shown at checkout serve only as a reference — they are not guaranteed delivery dates.

DO YOU SHIP INTERNATIONALLY?

Yes. At the moment we deliver to over 50 countries around the world.

Be aware that some licensed products can only be shipped to certain countries because of licensing restrictions.

WHY IS A PRODUCT NOT AVAILABLE IN MY COUNTRY?

Licensing agreements, legal restrictions, carrier limitations, or local regulations may prevent certain products from being shipped to every country or region.

DUTIES, TAXES & CUSTOMS FEES

Orders sent abroad can be charged import duties, taxes, customs fees, or other charges imposed by the government.

Such charges are set by the local authorities and are the customer's responsibility alone.

Please note that duties, taxes, customs fees, and similar charges cannot be refunded.

MY ORDER SHOWS AS DELIVERED, BUT I HAVE NOT RECEIVED IT

If the tracking says your order was delivered but nothing arrived, get in touch with us as soon as you can at:

tryaelfriceden@gmail.com

Before writing to us, we suggest asking the people you live with, your neighbors, the building management, and your local carrier.

When Worry-Free Purchase Protection was added to the order, claims for "Delivered but Not Received" incidents have to be filed inside the applicable claim period.

MISSING OR DELAYED ORDERS

Whenever your order does not arrive within the estimated delivery window, reach out to our customer support team for help.

Customers who added Worry-Free Purchase Protection may be entitled to open a delivery protection claim, following the terms and conditions of the coverage.

THERE IS AN ISSUE WITH MY ORDER

Should you receive the wrong item, a damaged or defective one, or if something is missing from your parcel, write to us at:

tryaelfriceden@gmail.com

So we can sort it out quickly, please send:

• Your order number

• A description of the issue

• Clear photos of the item and packaging (if applicable)

RETURNS & EXCHANGES

Returns and exchanges that qualify can be requested up to 30 days after delivery, following our Return & Exchange Policy.

For full information about:

• Return eligibility

• Non-returnable items

• Refund processing

• Exchange procedures

• Store credit

• Worry-Free Purchase Protection coverage

Please visit: Refund Policy

HOW LONG DOES A RETURN OR EXCHANGE TAKE?

After your returned parcel arrives and is inspected, refunds or exchanges that are approved are normally handled within 1–3 business days.

These times can stretch during peak seasons or promotional periods.

WORRY-FREE PURCHASE PROTECTION

At checkout we offer an optional Worry-Free Purchase Protection, for extra peace of mind.

For U.S. Orders:

Coverage may include:

• Return & Exchange Protection

• Lost Package Protection

• Delivered but Not Received Protection

• Package Damage Protection

• Shipping Delay Compensation (where applicable)

For International Orders:

Coverage may include:

• Lost Package Protection

• Delivered but Not Received Protection

• Package Damage Protection

• Shipping Delay Compensation (where applicable)

The coverage itself, the eligibility requirements, the claim deadlines and the exclusions follow the terms of the protection service.

For the complete coverage details, please check our Return & Exchange Policy.

CONTACT US

For any question about your order, shipping, delivery, returns or exchanges, talk to us:

Email: tryaelfriceden@gmail.com

Instagram: @aelfricedenofficial